Support

We read everything that comes in here.

Something not working, a question about your subscription, or just something you think we got wrong — write to us below and we'll get back to you. You can also email info@lafon10.com directly.

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Common questions

How do I delete my account?

In the app, go to Profile → Account → Delete account. This permanently removes your account along with every tangle and conversation in it. It can't be undone.

How do I cancel my subscription?

Subscriptions are handled by Apple, not by us, so they're cancelled through the App Store: Settings → your name → Subscriptions → Ariadne. You can also reach the same screen from the app via Profile → Plan → Manage Plan. Cancelling stops the renewal; you keep Premium until the period you've already paid for ends.

I paid but Premium isn't showing

Open Profile → Plan and tap Restore purchases. Make sure you're signed in with the same Apple Account you bought it with. If it still doesn't appear, write to us below and include the date of purchase.

Do I need an account to use Ariadne?

No. You can start as a guest with no email at all. Creating an account only matters if you want your tangles to survive changing or reinstalling your device, and a subscription needs one so it can be tied to something you can come back to.

If you're in crisis

Ariadne is a self-help tool for everyday stress and worry. It is not therapy, medical advice, or a substitute for professional care, and it can't help in an emergency. If you're in crisis or thinking about harming yourself, please contact your local emergency services or a crisis helpline right away.